simplifying healthcare technology

IT Service Desk Strategy

Increase end-user satisfaction with this HIT service desk transformation guide

With end-user satisfaction, effective daily hospital operations and patient care quality on the line, healthcare organizations need a reliable solution for IT service desk support that seamlessly align with their EHR system and suite of applications. As the face of the IT department, every end-user call and ticket matters. 

Download this strategic Service Desk Manager's guide to access:

  • An IT service desk decision-making checklist
  • End-user satisfaction questionnaire
  • Tips to strategically outsourcing the service desk
  • Differentiator considerations to evaluate third-party solutions