Tier 1+ Service Desk Overview
As the front lines of the IT department, the IT service desk performs a vital role in driving workflow efficiency, end-user effective utilization and overall clinician satisfaction to maximize EHR system ROI. Without effective first-call resolution, the service desk can pile up added costs and end-user frustration, bogging down the patient experience.
Stoltenberg's seasoned service desk agents offer vendor-specific, EHR certified Tier 1+ Service Desk support, with the flexibility to customize the hours and level of assistance you prefer, available 24/7x365. Download this overview now to see the Tier 1+ distinction for a more meaningful end-user experience that drives down support costs over time.